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PenServ's third-party administrative (TPA) and recordkeeping services provide point-to-point monitoring, security, and testing to ensure that every aspect of your retirement plan is legally compliant with federal regulations. Balance is the focal point of everything we do.

PenServ is a full-service retirement benefits company offering superior consulting and compliance services to employers and retirement benefits professionals. In an ever-changing legal and regulatory landscape, we have the expertise and technology to meet the diverse needs of our clients successfully.



Working with:
•  Financial Advisors
•  Employers Large & Small Nationwide
•  Educational Institutions
•  Government and Churches


More Than Recordkeeping

A recognized leader in the retirement plan marketplace, PenServ provides compliance testing, auditing, and document services for nonprofit and for-profit employers, governmental and educational institutions, and houses of worship. Our services significantly reduce an employer's burden of daily responsibilities and maintaining compliance.

TPA and Recordkeeping

Since 2007, PenServ has been guiding employers through the plan design process and preparation of required plan documentation, analysis and management of investment providers, and the many compliance responsibilities associated with retirement plans. Our full range of administrative services help ensure that each retirement plan is efficiently maintained and secure.

  1. Relationship Management Approach

  2. Cash and Asset Management Processing

  3. Transaction Processing

  4. Valuations and Accounting

  5. Distribution Processing

Technical Assistance
and Consulting for
Employers, Law Firms, CPAs, Banks, Financial Institutions and Mutual Fund Companies
Assisting More Than
Employers & More Than
Plan Participants
Processing Approximately
Payrolls Annually
Plan Sizes Handled
To More Than
Plan Participants

Ancillary Services

One of the most critical decisions for plan sponsors is the choice of a TPA partner. PenServ clients rely on us to be a trusted centralized entity responsible for handling the ongoing challenges of plan administration and legal compliance. We will customize our retirement program services to meet your specific requirements.

  1. Full-Service TPA for 401(k), 403(b), 457(b) For-Profit, Nonprofit, Educational Institutions, Government, and Church Plans

  2. EPCRS Submissions

  3. Non-Qualified Plan Design

  4. Mass-Submitter of Prototype and Volume-Submitter Documents

  5. Disclosure Administration

  6. Beneficiary Management

  7. Terminated Participant Tracking/Locator Service

  8. Technical Training for Largest Mutual Fund Companies

Training Seminars and Conferences

PenServ’s wide variety of training programs enables organizations to equip their staff with vital and accurate information concerning the constantly changing retirement plan industry. These educational programs address myriad topics via multi-day seminars, workshops on PenServ plan documents, advanced three- and four-day in-depth discussions through PenServ’s conferences, customized in-house training solutions, and hot-topic webinars.

For more information about our training programs, contact the PenServ Consulting Division at 215.444.9812, x5042.

IRA Academy
Academy and
and Advisors

Training programs are led by PenServ President Susan D. Diehl, QPA, CPC, ERPA, TGPC, BCFTM.

PenServ's Certifications

IRS-Approved Continuing Education Provider

National Registry of Continuing Professional Education Sponsors of the National Association of State Boards of Accountancy (NASBA)

Continuing Education Sponsor of the Certified Financial Planners Board of Standards (CFP Board)

American Bankers Association (ABA) Professional Certification Continuing Education Credit Provider

Women's Business Enterprise Certified by WBENC (Women's Business Enterprise National Council)

Women-Owned Small Business (WOSB) by the US Small Business Administration

IRS-approved Continuing Education ProviderCPE SponsorsCFP Board CS SponsorSBA WOSB Certified

Service Excellence
Has a First Name

Plan sponsors work with the same account specialists through the life of the plan. Their designated PenServ relationship team manages all activities and documentation to relieve plan sponsors from the need to address day-to-day administrative functions, resulting in savings of money and time.

Relationship Service

The relationship team handles all aspects of a retirement plan using three principles to provide exceptional account service.

The relationship team monitors the assigned plan and completes an annual review to ensure compliance and current regulations are maintained.

When rules and regulations change, the relationship team informs the plan sponsor of changes that may impact the plan, providing guidance and solutions to meet the specific needs of the plan sponsor.

The relationship team assists the plan sponsor with document changes and will help communicate those changes to plan participants. Additionally, the relationship team is available to help individuals requesting information on procedures concerning payment of benefits.

Relationship chart shows we monitor, inform and communicate with the sponsor.

Full Administrative Services

With PenServ as the TPA, the relationship team provides full administrative services, as well as, focus on compliance and regulations to ensure contributions, distributions, and general operations are managed according to the plan document.

Plan Sponsor

For more information about PenServ's full range of services, call us at 888.473.7888.


Future Forward

PenServ can take your current retirement plan into the future with new options and improvements that provide enhanced value to your employees. Your dedicated PenServ conversion team conducts a due-diligence review of the existing program using a structured process that will quickly identify what works and does not, offering alternative suggestions.

Phase 1: Fact Finding
Phase 2: Develop Framework
Phase 3: Scope and Timeline
Phase 4: Implement Design
Phase 5: Activate Plan

The 5-step process creates a plan design to handle the day-to-day plan activities, fulfills the plan sponsor's needs, and meets all plan specific qualifications and regulations. When the conversion process is complete, the plan is assigned to a PenServ relationship team for management and oversight.


New plan or converting an existing plan? We can help!
Call PenServ at 888.473.7888


Account Access... Wherever

Advisors, sponsors, and participants have 24/7 access to enrollment and educational systems, information on investment providers, and a variety of user-friendly tools to manage retirement accounts. Amounts available for hardship and loans are captured and displayed in the system, and employees can receive immediate approval for distribution of available funds.

PenServ Desktop AccessPenServ Mobile Access
Plan Sponsor Reports and Management Summaries

PenServ systems are designed maintained solely by PenServ IT professionals, so plan sponsors can manage their account 24/7 using instant-access reports, summaries, and activity tracking from desktop and smart mobile devices.

  1. Summaries for Contributions, Transactions, Distributions

  2. Reports for Exception, Investment Utilization, and Event/Incidents

  3. Contributions

  4. Participant Distribution Activity

  5. Website Performance / Tracking

Customized Features And Options

PenServ provides 24/7 account access to plan sponsors and participants from desktop and smart mobile devices. Our systems offer client specific customizations to the account login, dashboard format and report options. Additional features provide sponsors and participants with efficient tools to help themselves make informed decisions concerning their retirement account.

  1. Client Specific Login and Dashboard Customization

  2. Financial Planning Tools

  3. Learning Center

  4. Online Training Videos

  5. Personal Reporting on Demand

  6. Participant Messaging and Notifications

PenServ secures all plan data on its own data systems network with multiple levels of security and safeguards that meet industry standard security protocols and guidelines.


Secured and Protected

Our strategic plan for IT structure is aligned with corporate objectives and reflects the high standards of our company’s culture: Integrity management, ethical reporting of all activities, proactive approach toward probable risk and likelihood of threats, accountability for IT processes to ensure effectiveness of internal controls, and our firm commitment that external standards and requirements are being met.

Accuracy Ensured With Audited Controls

Controls and procedures are audited each year by an independent CPA firm to ensure plan activities are handled and maintained according to AICPA standards for a financial institution.

If the plan requires an independent audit, the SSAE-18 report on internal controls will permit the employer’s CPA to conduct a limited-scope audit. Throughout the process, PenServ works directly with the audit firm to provide detailed reports and sampling documentation.

PenServ is partnered with Matrix Trust, the largest independent custodian of employer retirement plans. As a part of Broadridge, one of the largest financial administrative firms in the U.S., Matrix has processes and controls in place to ensure plan assets are secure. For more information visit

  1. Annual SOC 1 Type 2 Audit by Independent CPA firm

  2. Monitoring Controls and Procedures Ensure Activities Meet AICPA Standards

  3. Secure File Transfer of Data

  4. System Access Tracking

  5. Limited Employee Access Levels

  6. Monitoring of Workstation Security

  7. Assets Protected by Matrix Trust

Sensitive Data and Records Protected

State-of-the-art industry-standard measures are in place to ensure all plan and participants data is secure on PenServ's onsite and offsite data centers.

Only PenServ IT staff and programmers have access to the PenServ systems. The data center is monitored and controlled by 2-part verification electronic identification with entry/exit captured in permanent electronic media. All data systems, on redundant air and power backup systems, are continuously duplicated and stored at the PenServ offsite data storage center which can be activated at a moment's notice if necessary.

  1. Redundant Air and Power Backup Systems 

  2. Continuous Data and System Backups

  3. SSAE-18 Compliant Data Centers

  4. 2-Factor Verfication Electronic ID of All Data Center Entry and Exit

  5. Individually Secured Cages, Full and Half Cabinets

  6. 24/7 Intrusion Monitoring

  7. 24/7 Physical Location Protection


PenServ Happenings

PenServ Plan Services, notices, events, news and changes in the retirement account industry.

Sue Diehl Honored by Daily Point of Light for 25 Years of Volunteer Service.

For the past 25 years, Sue has served as a Family Promise volunteer. For the past 18 years, she has served as the Host Coordinator making unhoused families feel seen, heard and accepted.

Read More

PenServPlus Academy Online and On-Demand Now Available.

Beginning in 2023, PenServPlus Academy will offer live, web-based training for your remote or traveling employees.

Learn More